Tuality Community Hospital Financial Assistance
Tuality Community Hospital Financial Assistance
Tuality Healthcare provides care to our community without regard for an individual recipient’s ability to pay. We understand that medical expenses are often unplanned, billing statements can be difficult to read and understand, and sometimes unexpected bills can be hard to pay. Representatives in the Tuality Healthcare Patient Accounting Office are available to help explain your bill, answer your billing or insurance questions, arrange payment options, and provide applications for financial assistance.
For more information call 503-681-1000
What Should I Do First?
If paying your Tuality Healthcare bill creates a financial hardship, it is important that you contact us so that we can begin to assess your situation and help you apply for financial assistance. Partial or full financial assistance may be available to you based on established criteria. Eligibility for assistance is determined through a financial review of the patient (or responsible party), including income level, credit history, existing debt, assets, number of dependents in the household, extenuating circumstances, and other indicators of inability to pay.
For example, full financial assistance is usually available to households whose annual income is up to 200 percent of the Federal Poverty Guidelines. Families whose annual income is above 200 percent of the Federal Poverty Guidelines may still be eligible for partial assistance with their Tuality Healthcare bill.
How Do I Request Financial Assistance?
To request an application for financial assistance, or to
get help applying for Oregon Health Plan or other coverage available to you, call our patient accounting office at
503-681-1000. Request to speak with a financial counselor, or ask that we mail you a financial assistance application.
Can I Appeal an Assistance Decision?
Yes. If you are denied assistance and believe that the determination does not accurately reflect your situation,
you can appeal the decision in order to establish a second review. To request an appeal please send us a letter explaining why you feel the determination was inappropriate, along with any further information and clarification.
Write to:
Director, Patient Accounting Office
Tuality Healthcare
335 SE Eighth Avenue
Hillsboro, Oregon 97123
For more help in obtaining financial assistance:
Let the Oregon Health Action Campaign Assist You
If you or a client is having problems getting a timely response to a request for financial assistance from any Oregon hospital, the Health Helpline at the Oregon Health Action Campaign (OHAC) would appreciate hearing from you and appreciate the opportunity to assist in any way. Call us toll free at 866-458-4457 (from the Salem area, call (503) 581-8618.
Oregon Health Action Campaign
3886 Beverly Ave NE, Bldg I, Suite 16, Salem, Oregon 97305-1374
Phone: (503) 581-6830 ? 1-800-789-1599
Email ohac@ohac.org Website: www.ohac.org